DISPUTE POLICY

(i)What if I need report a dispute?

What is Dispute Resolution Policy?

COMBINE strives to offer a seamless and user-friendly experience across our marketplace. However, disputes between customers and COMBINE and/or couriers will occasionally occur. This policy provides guidance to customers on how to report issues or complaints and resolve disputes.

(ii) How can I report an issue or complaint?
For general assistance: Kindly describe the issue or a complaint you may contact VIA Combine customer service on 0759701616

(iii) What will happen once I raised the complaint?
Once an issue has been reported, COMBINE shall take the following steps:
1. Record the following information for purposes of keeping you updated and tracking the issue
1. Your name and contact details; and
2. the nature of the issue
3. And order related information ( Eg Account no. / payment info)
4. Process and resolve in 1-3 days and revert to you