Combine Terms And Conditions
About combine
You may make payments for your purchases from COMBINE KENYA once the goods are delivered to you by providing the exact amount of the purchase price to the delivery agent by paying the exact amount via mobile money to the COMBINE payment details that will be provided to you by the customer care| delivery agent.
The website portal entails in where customers can purchase products using a mode of lipia pole pole. The customers are guaranteed of price been the same for the period of 90 days.
How to place an order
Step 1: Browse and choose your product from our website
Step 2: Add product to the combine cart
Step 3: Choose the payment method
Step 4: Accept Terms and Conditions
Step 5: Confirm and pay
1. REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
You may post reviews, comments, photos, videos, and other content; and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam" or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. COMBINE reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
2. If you do post content or submit material, and unless we indicate otherwise, you grant COMBINE a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant COMBINE and sublicensees the right to use the name that you submit in connection with such content if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Combine for all claims resulting from content you supply. COMBINE has the right but not the obligation to monitor and edit or remove any activity or content. Combine takes no responsibility and assumes no liability for any content posted by you or any third party.
3. If you post product comments or share the content, it shall be deemed that the user is willing to make the comments public and shall be responsible for the comments, even if the comments are made public on off-site platforms (including but not limited to search engines) through non-platform active exposure. If you do post content in a non-anonymous way, it is because you are willing to disclose non-sensitive contact information such as mobile phone number and other personal information other than email, such as name or nickname.
PRICING
1. "List Price" means the suggested retail price of a product as provided by sellers. We regularly check List Prices against prices recently found on COMBINE and other sellers, but COMBINE does not assume any responsibility for the reasonableness and legitimacy of such List Prices.
2. With respect to items as listed on COMBINE’S website or applications, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the price of an item as listed is greatly higher than the market price, we may shelf off the item at our discretion. If you find that the price of the same product is inconsistent, it is probably because the product is supplied by different merchants or sellers.
PAYMENT
1. COMBINE doesn't collect payment from customers directly, and such services may be provided by another company such as Safaricom (M-Pesa) and (Lipa na bonga)
2.Users can request receipts from COMBINE KENYA
3. Users should ensure that the payment information is accurate.
4 Combine has never entrusted any third party to purchase products and collect money for such purpose. Users can only purchase products through official channels and pay through official payment methods. Combine does not assume any responsibility for losses incurred during purchases and payments through other unofficial channels.
2. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
.The Combine and all information, content, materials, products (including software), and other services included on or otherwise made available to you through the Combine Services are provided by Combine on an "as is" and "as available" basis unless otherwise specified in writing. Combine makes no representations or warranties of any kind, express or implied, as to the operation of the Combine services, or the information, content, materials, products (including software), or other services included on or otherwise made available to you through the Combine Services unless otherwise specified in writing. You expressly agree that your use of Combine Services is at your sole risk
TRANSACTIONS BETWEEN USERS AND SELLERS
1. When shopping on this website and/or application, users require caution confirming the name of the purchased goods, price, quantity, type, specification, size, etc. When you place an order, please verify the purchase quantity, price, and payment, the consignee, contact information, shipping address, etc. If the registration information you provide is not legitimate, untrue, inaccurate, not exhaustive, users must therefore take the corresponding responsibility and consequences, and COMBINE reserves the right to terminate the user use of Combine Services.
2. The order information auto-generated is based on the content of user’s order information and the automatically generated data, contract only effects after user paid order successfully. All purchases of physical items from Combine’s website and applications are made under a sales contract between user & seller and a shipment contract between user & carrier. This means that the risk of loss and title for such items passes according to the sales contract and shipment contract, and Combine may provide the information of the seller if necessary and upon request.
4. When the order takes effect, the risk of delivery of the goods will be transferred to the seller or the third-party logistics carrier .Combine will deliver the goods to the logistics provider or the logistics provider will send the goods to your specified shipping address.
3. Using Combine Kenya.
In connection with using or accessing our Services you will not :
• Post, list or upload content or items in inappropriate categories or areas on our sites;
• Breach or circumvent any laws, regulations, third-party rights or our systems, Services, policies, or determinations of your account status;
• Use our Services if you are not able to form legally binding contracts (for example, if you are under 18 years old), or are temporarily or indefinitely suspended from using our Services, or are a person with whom transactions are prohibited under economic or trade sanctions;
• Manipulate the price of any item or interfere with any other user's listings;
• Post false, inaccurate, misleading, deceptive, defamatory, or libelous content;
• Distribute or post spam, unsolicited or bulk electronic communications, chain letters, or pyramid schemes;
• Distribute viruses or any other technologies that may harm combine or the inter use any robot, spider, scraper, data mining tools, data gathering and extraction tools, or other automated means to access our Services for any purpose, except with the prior express permission of combine kenya. ests or property of users;
• Harvest or otherwise collect information about users without their consent or
• Circumvent any technical measures used to provide our Services.
4. Policy Enforcement
When a buyer or seller issue arises, we may consider the user's performance history and the specific circumstances in applying our policies. We may choose to be more lenient with policy enforcement in an effort to do the right thing for both buyers and sellers.
5. Purchase Conditions
When buying an item on our Services, you agree to the Rules and policies for buyers and that :
• You are responsible for reading the full item listing before making a bid or committing to buy,
• You enter into a legally binding contract to purchase an item when you commit to buy an item, your offer for an item is accepted
• Once you start paying for an item, you are required to finish the payment or take a product that amounts to the money you have reached.
• You will not get cash refund at any cost .
6. CONTENT POSTING.
• In these general terms and conditions, "your content" means:
• All works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our marketplace for storage or publication, processing by, or onward transmission; and
• Your content, and the use of your content by us in accordance with these general terms and conditions, must be accurate, complete and truthful.
• Your content must be appropriate, civil and tasteful, and accord with generally accepted standards of etiquette and behavior on the internet, and must not:
• Be offensive, obscene, indecent, pornographic, lewd, suggestive or sexually explicit;
• Depict violence in an explicit, graphic or gratuitous manner; or
• Cause annoyance, inconvenience or needless anxiety to any person; or
• Your content must not be illegal or unlawful, infringe any person's legal rights, or be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law). Your content must not infringe or breach:
• You must not submit to our marketplace any material that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
• You acknowledge that all users of the marketplace are solely responsible for interactions with other users and you shall exercise caution and good judgment in your communication with users. You shall not send them personal information including credit card details.
• We may periodically review your content and we reserve the right to remove any content in our discretion for any reason whatsoever.
7. Shipping Policy
• Combine kenya ships its products countrywide at a minimum pay.
• The delivery time is 9:00am-4:00 pm between Monday to Saturday.
• Delivery is done the same day after full payment is done within Nairobi.
• Our customers are located outside Nairobi, the delivery is done within 24 hours after full payment done.
• The products cannot be delivered if the full payment is not completed
8. Return Policy
• Incase an item is returned; the customer should know there will be no refund of money.
• The item should be returned within three working days.
• Our company will not accept an already used materials from the customer.
• Incase an item was wrongly sent to know opting to what you ordered, you are required to raise the claim within three working days or the claim will be considered void.
• When a customer claims for refund, the person is eligible to purchase another item equivalent to the amount or top up in order to get the desired item. We will not be submitted to do a cash refund on behalf of any vendors.
9. Exchange of materials.
• The customer shall ensure that the returned product and related accessories (such as tag, manual, warranty card, network card, etc.) are complete, and maintain the original quality, function, no damage, mal-operation, anti-counterfeiting, and activation ( In the case of authorization, etc., there are no signs of use of the appearance of the original, and unreasonable use of personal data.
• The outer packaging of the product is an integral part of the product, and should be complete when returned, without serious damage or contamination.
• “Outer packaging” means: the original packaging of the manufacturer (minimum sales unit), and does not include the packaging of the secondary packaging by the seller or the logistics service provider.
• When a customer claims for refund, the person is eligible to purchase another item equivalent to the amount or top up in order to get the desired item. We will not be submitted to do a cash refund on behalf of any vendors.
• Incase of any return or refund the customer will raise the alert within 3 working days to our platforms in order the issue to be resolved.
10. Terms and conditions of sale
You acknowledge and agree that :
a. The marketplace provides an online location for sellers to sell and buyers to purchase products;
b. We shall accept binding sales, on behalf of sellers, but combine Kenya is not a party to the transaction between the seller and the buyer; and
c. a contract for the sale and purchase of a product or products will come into force between the buyer and seller, and accordingly you commit to buying or selling the relevant product or products, upon the buyer’s confirmation of purchase via the marketplace.
d. Subject to these general terms and conditions, the seller’s terms of business shall govern the contract for sale and purchase between the buyer and the seller. Notwithstanding this, the following provisions will be incorporated into the contract of sale and purchase between the buyer and the seller:
e. the price for a product will be as stated in the relevant product listing;
f. the price for the product must include all taxes and comply with applicable laws in force from time to time;
g. delivery charges, packaging charges, handling charges, administrative charges, insurance costs, other ancillary costs and charges, will only be payable by the buyer if this is expressly and clearly stated in the product listing;
h. products must be of satisfactory quality, fit and safe for any purpose specified in, and conform in all material respects to, the product listing and any other description of the products supplied or made available by the seller to the buyer; and
i. the seller warrants that the seller has good title to, and is the sole legal and beneficial owner of, the products, and that the products are not subject to any third party rights or restrictions including in respect of third party intellectual property rights and/or any criminal, insolvency or tax investigation or proceedings.
11. Use of website
• We reserve the right to suspend or restrict access to our website, to areas of our website and/or to functionality upon our website. We may, for example, suspend access to the website during server maintenance or when we update the website. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the website.
You must not :
a. Use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability, accessibility, integrity or security of the website;
b. Use our website in any way that is unethical, unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
c. Hack or otherwise tamper with our website;
d. probe, scan or test the vulnerability of our website without our permission;
e. Circumvent any authentication or security systems or processes on or relating to our website;
f. Use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
g. Impose an unreasonably large load on our website resources (including bandwidth, storage capacity and processing capacity);
h. Decrypt or decipher any communications sent by or to our website without our permission;
i. Conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;
j. Access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;
k. Violate the directives set out in the robots.txt file for our website;
l. Use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing); or
m. Do anything that interferes with the normal use of our website.
12. Copyright and Trademarks
a. Subject to the express provisions of these general terms and conditions:
b. We, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and
c. all the copyright and other intellectual property rights in our website and the material on our website are reserved.
d. Combine Kenya logo and our other registered and unregistered trademarks are trademarks belonging to us; we give no permission for the use of these trademarks, and such use may constitute an infringement of our rights.
e. The third-party registered and unregistered trademarks or service marks on our website are the property of their respective owners and we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any license to exercise such rights.
13. Data Privacy
a. Buyers agree to processing of their personal data in accordance with the terms of Combine Kenya policy.
b. Combine Kenya shall process all personal data obtained through the marketplace and related services in accordance with the terms of our Privacy and Cookie Notice and Privacy Policy.
c. Sellers shall be directly responsible to buyers for any misuse of their personal data and combine shall bear no liability to buyers in respect of any misuse by sellers of their personal data.
14. Anti-money laundering
a. You shall not pay or deposit funds received from unknown or suspicious sources into your account. You will use your account solely in your personal capacity and you will update the information and documents provided concerning your account where there is any change to such information as required by the provisions of any law, regulations, guidelines or directives in the Republic of Kenya.
b. You shall not use the website in furtherance of money laundering, terrorism, nor will you provide administrative access of your account on the website to any persons (including any natural person, government or private entity or other form of body corporate) that has any affiliation with others whatsoever who sponsor or support the above such activities or causes or is located in or is a national of any country that is embargoed, restricted or subject to sanctions that would restrict the use of the website by such person or restrict the performance of our obligations under this contract.
c. If we suspect any form of money laundering or terrorism financing, or at any time pursuant to our request, you shall immediately upon demand provide such due diligence information relating to you (together with a certification or translation, where required) as may be requested by us.
d. You hereby represent and warrant (which representations and warranties shall be deemed to be repeated by you on each date on which a transaction is entered into under this contract) that you are the principal holder of, and the sole beneficiary in respect of your account, and that you shall not pay to us or deposit funds received from unknown or suspicious sources into your account. You will use the website solely in a personal capacity and will update the information and documents provided concerning your use of the website if there emerges any reasons or changes so requiring, as required by the provisions of anti-money laundering and counter-terrorist financing laws or other laws or regulations in the Republic of Kenya or in any other relevant jurisdiction.
15. COMBINE MANDATORY TERMS
Nothing in these terms and conditions are intended to or shall be construed as establishing or implying any partnership of any kind between us, nor constitute either you or us as the agent of the other or otherwise entitle you or us to bind the other for any purpose.
a. We may assign or transfer our rights and obligations under these terms to a third party.
b. You shall not assign or transfer your rights to someone else without our consent.
c. Your rights under this contract are specific to you.
d. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
e. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
f. Whilst we shall endeavor to comply with our obligations in a timely manner you hereby irrevocably agree that we shall incur no liability whatsoever for any partial or non-performance of our obligations by reason of any cause beyond our reasonable control including but not limited to any communications, systems or computer failure, market default, suspension, failure or closure, or the imposition or change (including a change of interpretation) of any law or governmental or regulatory requirement and we shall not be held liable for any loss you may incur as a result thereof.