DELIVERY

What if I am not available to receive my delivery?
If you are not available to receive your delivery, you have the following options:
You can arrange for someone else to receive it on your behalf by providing their name and contact information to the delivery agent. It is important to ensure that this person is available at the same address that was provided when placing your order.
Contact the delivery agent to reschedule the delivery for a more convenient time.
If you are unable to arrange for an alternative delivery, you can contact Combine's customer service team to request a rescheduling of the delivery by calling COMBINE customer service through 0759701616 for assistance.
Note: It is not possible to change the delivery address once an order is placed. Combine will make a total of 2 attempts to deliver the package before canceling your order. You will be notified before they make the second attempt, so it's important to remain available to avoid order cancelation.

Can I change my delivery address after placing an order?
It is important to carefully review and confirm the accuracy of your delivery information, such as your address and phone number, before placing an order on Combine. Once the order has been placed, it is not possible to make changes to the delivery information. To make sure that your order is delivered properly, please double-check your delivery information on the checkout page.

What is the delivery fee?
The delivery fee is the cost incurred by Combine and its logistics partners for delivering your order to the selected address. The delivery fee amount can vary based on factors such as your geographic location, the delivery method chosen, the shipment method, and the size or category of the product ordered. You can review the delivery fee before placing your order on the product page and during the checkout process.

Who do I contact if there is a problem with my delivery?
To contact Combine regarding a problem with your delivery, you have the following options:
• Live Chat support on the website
Calling the phone support line at 0759701616 from Monday to Friday, between 8am and 5pm.

What happens if my delivery is damaged upon arrival?
In case your delivery arrives damaged, reach out to our customer service team through Live Chat or customer care line at 0759701616 with details about the damage. Our customer service representatives will assist you in resolving the issue. Remember to promptly inspect your delivery upon arrival and report any damages.